AppNava uses the information that we collect on the Site to contact you to further discuss your interest in our company and our services and to send information regarding our company, such as marketing promotions and events. This information may also be used to improve the services we provide you. The information is collected and stored in a manner that is appropriate for the nature of the data that we collect and the need to fulfill your request. This information is not provided to third parties for their own use unless specifically authorized by you. In certain situations, AppNava may be required to disclose personal data in response to lawful requests by public authorities. We may need to disclose personal information when required by law or in order to comply with a current judicial proceeding, a court order, or a legal process served on the Site. When We believe in good faith that disclosure is necessary to protect Our rights, protect Your safety or the safety of others, investigate fraud, or respond to a government request. Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Information is disclosed.
As mentioned above, we have no direct relationship with the individual End-Users; therefore, it is the Customers’ responsibility to ensure that all personal information of End Users received or accessed by AppNava pursuant to Customers’ access to the SaaS is being provided to AppNava on the above legal basis for processing which in any event shall include the basis of consent pursuant to which Customer shall obtain express consents and permissions from its End-Users of its App, for the collection and processing of their personal information as set forth hereunder. We may use personal information that we collect about End Users solely for the purposes
Personal information regarding the Customers, End-Users and Visitors will be maintained, processed and stored by us and our authorized affiliates and service providers in Turkey, European Union and as necessary, in other territories in secure cloud storage, provided by our third party service provider. You hereby accept the transfer and storage of information as described above.
In terms of Personal Data Breach, AppNava will comply with the Personal Data Breach-related obligations applicable to it under the GDPR and other Applicable Laws. AppNava will assist Customer in complying with those applicable to Customer by informing Customer of a Personal Data Breach without undue delay. AppNava will provide such notification in accordance with Applicable Law to the Customer at the Designated Address. Such notification shall not be construed as an acknowledgment of fault or responsibility, and the obligations herein shall not apply to incidents that are caused by Customer or Customer’s Users. AppNava will notify the personal data breach to the competent supervisory authority in accordance with Article 55 of the GDPR. AppNava shall make reasonable efforts to identify the cause of such Personal Data Breach and take such steps as We deem necessary and reasonable to remediate the cause of such Personal Data Breach to the extent the remediation is within Our reasonable control.
Please make sure to take appropriate measures to protect this information. If You have any questions about the security of Your personal information, You can contact Us at [email protected].
For any subject access request ("SAR") from Visitors, We will need to verify a requestor is inquiring about their own information before We can assist. Where a SAR may implicate the personal data of another individual, We must balance the request against the risk of violating another person's privacy rights. We will comply with SARs to the extent required by applicable law. In the EEA, the UK, and Switzerland, You also have the right to lodge a complaint with a supervisory authority. AppNava will reasonably and timely assist Customers with the fulfillment of Customer’s obligation to honor and respond to requests by individuals to exercise their Personal Data-related rights under the GDPR or other Applicable Law (a “Data Subject Request”), such as rights to access, correct, or delete their Personal Data, insofar as technically possible.
Visitors, Customers. You have the right to access, correct, update, export, or delete Your personal data. You may email Us at [email protected] with any such SARs, and We will respond within 30 days. If You have an account with AppNava, You also can access, correct, export, or update Your account information by editing Your profile or organization record within Your account. If AppNava receives a Data Subject Request or a complaint from Visitors, Customers, AppNava will take commercially reasonable steps to forward the communication to the designated address.
End Users. AppNava has no direct relationship with End Users. Accordingly, We rely upon our Customers to comply with the underlying legal requirements for subject access requests. If an End User requests that We access, correct, update, or delete their information or no longer wishes to be contacted by one of our Customers that use AppNava, We will direct that End User contact the Customer with which they interacted directly. Our Customers are solely responsible for ensuring compliance with all applicable laws and regulations with respect to their users and customers.
In some circumstances, we may store your Personal Information for longer periods of time, for example, (i) where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.
Cookies are small text files sent by Us to Your computer or mobile device, which enables certain features and functionality. They are unique to Your account or Your browser. Session-based cookies last only while Your browser is open and are automatically deleted when You close Your browser. Persistent cookies last until You or Your browser delete them or until they expire.
Our Site utilizes cookies, anonymous identifiers, and other tracking technologies in order to for us to provide our Site and present you with information that is customized for you. A cookie may be used, for example, to collect information about activity on the Site. In addition, We use third-party cookies, like Google Analytics. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.
Information from Third Party Services. We may combine the information We collect, as described in Collection Information Policy above, with personal information We obtain from third parties. For example, We may combine information entered on an AppNava sales submission form with information We receive from a third-party sales intelligence platform vendor to enhance our ability to market our products and services to Customers or potential Customers.
We engage vendors to perform specific business functions on our behalf, and they may receive information about you from us or collect it directly. These vendors are obligated by contract to use information that we share only for the purpose of providing these business functions, which include:
Supporting Service functionality, such as vendors that support customer service and customer relationship management, application development, postal mailings, and communications (email, fax). Professional services consultants, such as firms that perform analytics, assist with improving our business, provide legal services, or supply project-based resources and assistance. Analytics and marketing services, including entities that analyze traffic on our online properties and assist with identifying and communicating with potential customers. Marketing vendors, such as entities that support the distribution of marketing emails. To provide our services, we rely on other companies that can partially manage your data. We carefully select our providers to ensure the privacy and security of your data. Our biggest providers are:
Hosting: Amazon Web Services
Email marketing: Hubspot
Analytics: Google Analytics
For internal collaboration: Slack
You can find the Terms and Services and Privacy Policies on their pages. By checking the permissions here, you can stop being tracked or unsubscribe from e-mails. In case of any problems, contact us by e-mail.
Please note that the "personal information" and "personal data" referenced in this Policy means "personal data" as that term is defined under the European Union ("EU") General Data Protection Regulations ("GDPR") and its United Kingdom ("UK") GDPR counterpart. AppNava is a data controller for the personal data collected from all Website Visitors listed above, except for the personal data of Customers, End Users. AppNava processes the personal data of Customers and End Users on behalf of its Customers.
If You are an individual from the European Economic Area (the "EEA"), the UK, or Switzerland, please note that Our legal basis for collecting and using Your personal data will depend on the personal data collected and the specific context in which We collect it. We normally will collect personal data from You only where: (a) We have Your consent to do so, (b) where We need Your personal data to perform a contract with You (e.g., to deliver the Services or information You have requested), or (c) where the processing is in Our legitimate interests. Please note that in most cases, if You do not provide the requested information, AppNava will not be able to provide the requested product or service to You.
In some cases, We may also have a legal obligation to collect personal data from You or may otherwise need the personal data to protect Your vital interests or those of another person. Where We rely on Your consent to process Your personal data, You have the right to withdraw or decline consent at any time. Where We rely on our legitimate interests to process Your personal data, You have the right to object. If You have any questions about or need further information concerning the legal basis on which We collect and use Your personal information, please contact Us at [email protected].
By providing us with your email address or any other contact information, Customers and Visitors hereby agree that AppNava may use your contact details for the purpose of informing you of our events, products, and services offered by us and to send you newsletters or marketing materials. AppNava offers its Site visitors a means for controlling the use of session information. If, at any time after registering for information, you change your mind about receiving receipt of information from us or about the use of information volunteered by you, if you no longer wish to receive emails from us, you may withdraw your consent by sending a written notice to AppNava by email to the following address: [email protected] or by opting out by clicking “unsubscribe.” Please note that we may notify you (through any of the means available to us) of changes or updates to our Services, payment issues, service maintenance, etc., and you will not be able to opt out of receiving such service messages.
AppNava is a Turkey-based, global company. We primarily store Your information in the EEA. To facilitate Our global operations, We may transfer and access such information from around the world. Our Service is rolled out on platforms belonging to reputable leading service providers and vendors that uphold the highest security standards, specifically, EU-based Amazon Web Service (AWS) and EU and US-based Google Cloud Platform (GCP). Our websites are hosted in the European Union with AWS - Europe (Ireland) EU-west-1. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. For example, some of the software our website uses may have been developed in Turkey. We use the following safeguards with respect to data transferred outside the European Union. Turkey who is a member of the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework. They also adhere to an enhanced version of the Privacy Shield called BBB EU PRIVACY SHIELD that allows for advanced conflict resolution. The processor is within the same corporate group as our business or organization and abides by the same binding corporate rules regarding data processing. The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union. We comply with a code of conduct approved by a supervisory authority in the European Union relating to the protection of your information. And both our organization and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to the protection of your information. Whenever AppNava shares personal information originating in the EEA, the UK, or Switzerland with another entity in the AppNava that is outside the EEA, the UK, or Switzerland, We will do so on the basis of the EU standard contractual clauses. If You are accessing or using our Services or otherwise providing information to Us, You are agreeing to the transfer of Your personal information to Turkey and other jurisdictions in which We operate.